Privacy Policy

Effective Date: 02/11/2025
Last Updated: 02/11/2025

Nadia Booysen Counselling (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our clients, visitors, and users of our website www.nb-counselling.co.za. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA), 4 of 2013.

1. Information We Collect

  • Full name and contact details (phone number, email address, postal and residential address)
  • Identification number
  • Medical aid details (name, option, and membership number)
  • Next of kin and emergency contact information
  • Information provided through online and physical forms (such as intake, consent, or contact forms)
  • Any other information you voluntarily provide to us in the course of counselling services or website communication

2. How We Collect Information

  • Through our online forms on nb-counselling.co.za and physical forms completed in person
  • When you contact us via email or telephone
  • During intake or counselling sessions (where applicable)
  • From supporting documentation you voluntarily provide

3. Purpose of Collecting Personal Information

  • To provide counselling and related services
  • To maintain client records as required by professional and legal standards
  • To communicate with you regarding appointments, billing, or service updates
  • To comply with the South African Council for Social Service Professions (SACSSP) and other regulatory requirements
  • To respond to your online inquiries or requests submitted through our website

4. Consent

  • By using our website and submitting your personal information, you consent to the collection, storage, and processing of your information as outlined in this policy.
  • You have the right to withdraw your consent at any time by contacting us in writing at nbooysen@nb-counselling.co.za.

5. Data Storage and Security

  • We take reasonable technical and organisational measures to protect personal information against:

– Loss or destruction

– Unauthorised access, disclosure, or alteration

  • Client records and online submissions are stored securely and accessed only by authorised personnel.

6. Disclosure of Personal Information

  • We do not sell or rent your personal information.
  • We may disclose information:

– When required by law or a valid legal process

– To protect your vital interests or those of another person

– With your written consent, for referral or collaboration with another health professional

7. Data Retention

  • Personal information will be retained only for as long as necessary to:

– Fulfil the purposes stated in this policy

– Comply with legal, ethical, and professional record-keeping obligations

8. Your Rights

  • In terms of POPIA, you have the right to:

– Request access to your personal information

– Request correction or deletion of your information

– Object to the processing of your information

– Lodge a complaint with the Information Regulator (South Africa) at:

  Email: complaints.IR@justice.gov.za

  Website: www.justice.gov.za/inforeg

9. Third-Party Services and Links

  • Our website may include links to external websites.
  • We are not responsible for the privacy practices or content of these third-party sites.
  • Please review their respective privacy policies when visiting them.

10. Updates to This Policy

  • We may update this Privacy Policy from time to time.
  • Any amendments will be posted on our website with the updated effective date.

11. Contact Information

  • If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

 

Nadia Booysen Counselling

2nd Floor North Building,

Medimix at 200 Rivonia Road,

Morningside,

Sandton,

2196

Email: nbooysen@nb-counselling.co.za

Website: www.nb-counselling.co.za

Cellphone: 0827929030